Macalogic is seeking a Desktop Support Technician to provide technical support on a government task at Wright-Patterson Air Force Base, Ohio. Successful candidates will provide customers with Tier 1, Level 1 support to include problem resolution for computer configurations, computer software, account administration, and assistance for LAN and communications interfaces.
Duties and Responsibilities:
Provide initial diagnostics and troubleshooting of customer workstations to investigate and resolve computer system problems with hardware, software, operating systems, peripherals, network connections, and configurations from the help desk.
Use the Government approved standard Trouble Ticket system to record calls and walk-up requests. Successful candidates will log each request for service that is received and status each request through resolution or elevation to a higher-level help desk.
Maintain an up-to-date listing of information on other Help Desk points of contact for non-core host and application systems and attempt to refer customers to resources capable of resolving all customer problems outside pre-defined areas of responsibility.
Bachelor’s Degree in a technical or related field. Relevant DoD or technical experience may be substituted in lieu of degree requirement.
Either currently hold or ability to acquire a U.S. Security Clearance.
At least 3-5 years of related Government and/or Industry experience.
Must be a U.S. Citizen
Skills and Abilities:
Excellent oral, written, and communication in English. Must be able to work in a team environment with members that include personnel from other companies, Government program management, and administrative personnel, and technical staff members.