View Our Website View All Jobs

Desktop Support Technician

Macalogic is seeking a Desktop Support Technician to provide technical support on a government task at Wright-Patterson Air Force Base, Ohio. Successful candidates will provide customers with Tier 1, Level 1 support to include problem resolution for computer configurations, computer software, account administration, and assistance for LAN and communications interfaces.     

Duties and Responsibilities:

Provide initial diagnostics and troubleshooting of customer workstations to investigate and resolve computer system problems with hardware, software, operating systems, peripherals, network connections, and configurations from the help desk.

Use the Government approved standard Trouble Ticket system to record calls and walk-up requests.  Successful candidates will log each request for service that is received and status each request through resolution or elevation to a higher-level help desk.

Maintain an up-to-date listing of information on other Help Desk points of contact for non-core host and application systems and attempt to refer customers to resources capable of resolving all customer problems outside pre-defined areas of responsibility.

Qualifications:

  • Windows 10 knowledge and expertise.
  • A working knowledge of BMC’s Remedy Trouble Ticket System.
  • Expertise with Dameware and Remote Desktop Protocol.
  • Expertise with Microsoft SharePoint 2013.

Education:

Bachelor’s Degree in a technical or related field. Relevant DoD or technical experience may be substituted in lieu of degree requirement.

Professional Certifications:

  • CompTIA Security+ certification required
  • A current information assurance certification to perform information assurance functions in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program.

Clearance:

Either currently hold or ability to acquire a U.S. Security Clearance.

Experience:

At least 3-5 years of related Government and/or Industry experience.

Citizenship: 

Must be a U.S. Citizen

Skills and Abilities:

Excellent oral, written, and communication in English. Must be able to work in a team environment with members that include personnel from other companies, Government program management, and administrative personnel, and technical staff members.

Working Conditions:

  • Onsite at WPAFB, Ohio.
  • Client duty hours Monday through Friday, ranging from 0600 hours to 1800 hours
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.